Here to help

Many problems can be solved  using our detailed support documents. Please remember, if you are not running the latest version of the software you may be asked to update to the latest version, if you are in maintenance then you can upgrade by visiting our downloads page.

Installation Guides

Before requesting support please ensure you have read the necessary documentation. If you are evaluating, the downloaded zip files all include a Quick Start document in PDF format. Please consult this document to double check that installation has been performed correctly.

Please note: If you are not running the latest release of the software, you may be asked to update to the latest release before further investigation can take place. 

How to Guides

Our How to Guides give you a quick step by step guide to common deployment requirements for our print and copy managment solutions. If you don't find what your looking for please contact us and we will be happy to help you.

End User Guides

We offer a number of end user guides to help them understand how to use our solutions, including how to login, self associate cards, release print jobs and assign client codes amongst other things.

If you don't see a guide that you think would be useful for your users let us know and we will do our best to produce one for you.

End of Life Policy

AIT Ltd recognises the sensitivity and importance of Service and Support and our product discontinuation process includes a variety of Support Agreement options to match customers specific support requirements.



Log a Case

If you can't find the help you need via our support pages then logging a technical case is quick and easy. Simply complete our log a case form with as much details as possible and our technical support team will get right back to you.