Tips for getting the best from your XPR Touchscreen Kiosk

Friday, 9th September, 2016

Our latest technical blog helps you get the best from your Touchscreen Kiosk.

If you have some of our XPR Touchscreen Kiosks or you are simply interested in them then this month’s blog post is for you. Below we cover some basic technical tips to help you get the best from your Kiosks and negate any potential issues.

Don’t forget to carry out regular basic maintenance checks.

As your Kiosks are likely to be used most days of the week, it is important that you make regular routine checks to ensure their smooth operation and minimise the risk of any downtime. On the physical side of the Kiosk, check for power cable faults as the UPS device inside the Kiosk itself will shut off within an hour if the power is disconnected. Another important check is making sure the coin and note boxes are clear, as the acceptor devices attached to these will reject all currency until a Cash Close-off is performed, so clearing the coin and note boxes as often as possible is a good habit to get into. On the inside of the Kiosk it is important to keep track of the receipt printer roll as this can run out quite quickly during a busy week and can be frustrating for a users if they have to wait for the roll to be replaced.

Basic troubleshooting tips.

Once installed the XPR Touchscreen Kiosks will hum along 24/7 with little or no problems(so long as you undertake the above basic regular checks), but like any other machine they may develop problems over time. Many of these can be quickly and easily resolved if you know what to look out for and how to fix that. One of the most common issues we hear about is that the coin acceptor is rejecting coins and will not work after a reboot. The main cause of this is the coin acceptor hitting the coin limit that has been set for the kiosk. Resolving this is quite simple and is covered in our How to Guide located here

If the Kiosk screen appears black and does not respond when you touch the screen, then it may be due to a power failure or an unplugged cable. Behind the touchscreen are a series of cables that connect to the rear of the monitor and an orange light. If you check each one of these is securely plugged in and then press the power button the orange light next to this should appear and the screen will boot up shortly.

If you are still having problems after trying these troubleshooting tips you can always  raise a support case with us and we’ll be happy to help. The best way to do this is to complete the ‘Log a Case’ form on our website, click here or send us an email support@ait.co.uk